Refund policy

The Music Press — Returns & Refund Policy

At The Music Press, we want you to be happy with your purchase. If you change your mind or something is wrong with your order, we’re here to help.

Our 30-day returns policy

We accept change-of-mind returns of eligible CDs, vinyl LPs and DVDs within 30 days of purchase.

Items returned under this policy must be unused, in their original condition and packaging, with any original seals intact. Please include all sleeves, inserts and accessories supplied with your purchase.

If an item was supplied sealed, we cannot accept a change-of-mind return once that seal has been broken. This does not affect your rights if the item is faulty or incorrectly supplied.

How to return an item

Email hello@themusicpress.co.uk with your order number and the item you wish to return. If there is a problem with your order, please describe it so we can help.

We will provide return instructions. Pack your items securely, particularly vinyl records and their sleeves, and include your order number inside the parcel. We recommend keeping proof of postage until your refund has been received.

Returns address:
The Music Press, Bank House, 81 St. Judes Road, Englefield Green, Surrey TW20 0DF.

Return postage

For change-of-mind returns, you are responsible for return postage.

If an item is faulty, damaged on arrival, incorrectly supplied or not as described, we will arrange its return or cover reasonable return postage costs. Please contact us first so we can advise on the return method.

Faulty, damaged or incorrect items

Please contact us as soon as you discover a problem. Qualifying faulty goods can normally be rejected for a full refund within 30 days of delivery. After this period, you may still be entitled to a repair, replacement or refund under consumer law.

Opened packaging does not prevent you from returning a faulty item.

Refunds

Refunds will be made to your original payment method. For change-of-mind returns, we will refund within 14 days of receiving the goods back or receiving evidence that you have sent them, whichever is earlier.

For a statutory cancellation of your whole order, we will also refund standard outbound delivery charges. Any extra paid for an upgraded delivery service is excluded.

Your right to cancel

For eligible online purchases, you can also cancel without giving a reason within 14 days after delivery, then send the goods back within 14 days of notifying us. The exception for sealed audio and video recordings applies once you break their seals.

Our voluntary 30-day policy does not shorten these statutory deadlines.