Shipping policy

The Music Press — Shipping Policy

At The Music Press, we take care to pack and deliver your CDs, vinyl LPs and DVDs securely.

Where we deliver

We currently deliver only to addresses within the United Kingdom. We do not accept orders for delivery outside the UK.

Any restrictions affecting particular UK addresses will be shown at checkout.

Delivery charges and times

Available delivery options, shipping charges and estimated delivery times will be displayed at checkout before you place your order.

Delivery estimates include any stated processing time. Please allow additional time during busy periods and public holidays.

Processing your order

We aim to process and dispatch orders promptly. If an item is unavailable or we expect a significant delay, we will contact you using the details provided with your order.

Please check that your delivery address and contact details are correct before completing checkout.

Dispatch confirmation and tracking

We will send you a dispatch confirmation email when your order has been sent. Where your chosen delivery service includes tracking, we will provide the tracking details.

Pre-orders

For pre-order products, the expected release or dispatch date will be shown on the product page where available.

Release dates may change. If we become aware of a significant delay, we will let you know. You may cancel a pre-order before dispatch for a refund.

Packaging

We use protective packaging appropriate to the products ordered, including packaging designed to protect vinyl records and their sleeves.

Please retain the packaging if your order arrives damaged, as it may help us investigate and resolve the issue.

Incorrect addresses and missed deliveries

If you notice an error in your delivery address, contact us as soon as possible. We will try to update it before dispatch, although changes may not be possible once your order has been sent.

If delivery is unsuccessful, follow any instructions provided by the carrier. If your parcel is returned to us, we will contact you to discuss redelivery or a refund. Any additional redelivery charge will be explained and agreed with you in advance.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate with the carrier and arrange an appropriate resolution. You do not need to resolve a missing delivery with the carrier yourself.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible. Photographs of the item and packaging are helpful, where available.

We will explain the next steps and arrange an appropriate replacement or refund in line with your consumer rights and our Returns & Refund Policy.

Returns

For information about returning an order, please see our Returns & Refund Policy.

Contact us

For delivery enquiries, email hello@themusicpress.co.uk, quoting your order number.